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Privacy Policy


This Privacy Policy (hereinafter Privacy Policy) is intended to inform users who visit our website about the conditions of the Vectalia Group that apply to all personal data it processes, as well as the rights that assist the interested parties (owners of that data), and the way in which they can exercise them.


Data Processor

Vectalia business corporation, as responsible for the processing of personal data, has the following identification and contact information:

  1. Identity of the Controller: Vectalia Business Corporation
  2. NIF/CIF: A03002094
  3. Registered in the Commercial Registry of Alicante Volume 711, Book 289, Section 3, Folio 45, Sheet No. 5716, Inscription 1
  4. Address:  Avda. de Denia, 155
  5. Email: cliente@vectalia.es
  6. URL: www.vectalia.es
  1. Data Protection Officer: The contact information of the Data Protection Officer of the Vectalia Group is
    1. Address: C/ Aparisci 14
    2. Email: cliente@vectalia.es
  2. Data treatment

Vectalia Group undertakes to treat your data confidentially and in accordance with the requirements established in the applicable legislation on data protection, fundamentally Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the circulation of these data (RGPD), Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD) and its implementing regulations , as well as Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI).

Personal data will be treated in a fair, lawful and transparent manner in relation to the interested party, and will be collected for specific, explicit and legitimate purposes, so they may not be processed in a manner incompatible with said purposes.

The data collected from each interested party will be adequate, relevant and not excessive in relation to the corresponding purposes for each case, and will be updated whenever necessary.

In cases where it is mandatory under applicable legislation, the consent of the interested parties must be obtained before collecting their data.


Rights of interested parties

Any interested party may withdraw their consent at any time when it has been granted for the processing of their data. In no case does the withdrawal of this consent condition the execution of the contracts to which it is a party or the relationships generated previously.

In the case of commercial communications, interested parties may withdraw their consent automatically by accessing the link or checking the box that indicates this in each of these communications, or by using the corresponding form in the apps or web pages.

The interested party may also revoke the consent given, as well as exercise their rights of access, rectification, deletion, opposition, portability and limitation, and in general consult all questions related to the processing of their personal data, before the Data Protection Officer. by sending an email to cliente@vectalia.es (A/A. Responsible for Data Processing – General Secretariat), or by mail.

You also have the possibility of directing your request or query to the Data Protection Officer of the Vectalia Group, especially when you consider that you have not obtained full satisfaction in the exercise of your rights, by sending an email to the address cliente@vectalia.es, or by mail attaching a copy of the document that proves your identity or representation.

You can also file a claim with the Spanish Data Protection Agency, for which you have the necessary information at: http://www.agpd.es.


Data retention period

The personal data processed will be kept as long as they are necessary to fulfill the purpose for which they were collected, and then during the conservation periods legally required to address possible responsibilities that may arise from said purpose and from the processing of the data, time during the that will remain blocked, kept only at the disposal of Public Administrations, and Judges and Courts, to meet said responsibilities. Once these deadlines have been met, the data will be destroyed.


Purposes, legitimacy, recipients and origin of the data

The personal data for which Vectalia is responsible comes from different sources, as described throughout this Privacy Policy, for the purposes indicated below, to the extent that there is a legal basis for each treatment.


APPbus form

Purpose: Manage the subscription to send communications with information about incidents and information related to the Vectalia service based on the geographical location of the interested party.

Legitimation: The consent of the interested party when subscribing to the sending of information through our form.

Recipients: No data will be transferred to third parties, except legal obligation.

Suggestions and Complaints Form

Purpose: Manage and resolve the suggestions and complaints that you send us through the form on the group’s website.

Legitimation: The consent of the interested party.

Recipients: No data will be transferred to third parties, except legal obligation


Inquiries and Acknowledgments Form

Purpose: Manage the queries or thanks sent to us in a form on the group’s website.

Legitimation: The consent of the interested party to process their requests.

Recipients: No data will be transferred to third parties, except legal obligation.


Job offer subscription form

Purpose: Manage the spontaneous participation of candidates in the Vectalia group personnel selection processes and in future job offers and/or vacancies that may arise.

Legitimation: The consent of the interested party.

Recipients: No data will be transferred to third parties, except legal obligation.


Employee portal

Purpose: Manage the provision of information and services of interest to Vectalia Group employees, including access to personal information, such as payrolls, income and withholding certificates, or clocking control, among others.

Legitimation: The execution of a contract in which the interested party is a party and the legitimate interest of the Vectalia Group.

Recipients: No data will be transferred to third parties, except legal obligation.


Social media
Purpose: Manage the registration of users and the requests that they may present through social networks, manage the presence of the Vectalia Group on social networks, informing about activities, products or services, and any other purpose that the regulations of social networks allow (Twitter, Facebook, Instagram, YouTube). Under no circumstances will the accounts or profiles of followers or users of social networks be used to send commercial communications individually.

Legitimation: The consent of the interested party.

Recipients: No data will be transferred to third parties, except legal obligation.


Navigation data and Cookies Policy

Visits to the Grupo Vectalia website are carried out anonymously. Only in the event that the user accesses any of the services on the website that have specific management or procedures will they have to provide the personal data essential for the provision of the requested service.

Vectalia Group does not use cookies to collect user information, nor does it record access IP addresses. Only our own session cookies are used for technical purposes (those that allow the user to navigate through the website and use the different options and services that exist therein). The web portal contains links to third-party web pages, whose privacy policies are unrelated to this one. By accessing such websites you can decide whether to accept their privacy and cookie policies. In general, if you browse the Internet you can accept or reject third-party cookies from the configuration options of your browser.



In the case of minors under fourteen years of age, the consent of parents or guardians is required for the processing of their personal data, so if you are under fourteen years of age and have accessed this website without notifying your parents or tutors do not fill out any form, nor provide us with personal data by any other means.


Data provided by the user

The personal data requested in the forms is necessary to manage your requests and/or provide you with the contracted services, so if you do not provide them to us or do not accept this Privacy Policy, we will not be able to serve you correctly or provide you with the requested service.

It is important, so that we can keep your personal data updated, that you inform us whenever there has been any modification to it.

The data provided by the interested party will be presumed correct, therefore, in the event that they are found to be erroneous, Grupo Vectalia declines any responsibility for the incorrect execution or non-execution of their requests or the contract to which they are a party.

Furthermore, the interested party is responsible for the veracity of the data provided, and Vectalia Group reserves the right to exclude from the services it provides any interested party who has provided false data, without prejudice to other actions that may be appropriate by law.

We are not responsible for the privacy policy regarding personal data that you may provide to third parties through the links available on our website.


Special categories of data

You must not provide us in the free text fields of the forms on our website or our apps, any personal data that could be classified as specially protected, such as personal data that reveals race, ethnic or racial origin, political opinions, religious or philosophical convictions or beliefs, or trade union membership, genetic data, biometric data, data relating to physical or mental health, data relating to the sexual life or sexual orientations of a natural person, data relating to convictions or criminal offenses.

In the event that Grupo Vectalia at any time requires this information, it will request the express consent of the owner of that data (either through a declaration or a clear affirmative action), to collect and use that information, communicating to the owner, previously and unequivocally, the purpose of collecting and processing said information.

In the event that, without having been requested by Grupo Vectalia, said information is voluntarily communicated by the user to the aforementioned entity, said communication will imply an explicit act of the user that implies the existence of a manifestation of express consent by the user regarding the treatment. of your data by Vectalia Group.


Modification of the Privacy Policy

This Privacy Policy may vary depending on legislative or self-regulation requirements, so users of our website are advised to visit it periodically and, in any case, each time they are going to provide us with their data (it has been last modified once on May 25, 2018).